Terms & Conditions
Last updated: October 3, 2025
VIEWING PIECES
Although stilé is an online store, it is possible to view pieces in person in Jette, Brussels. You can schedule a visit through the contact form.
RESERVE PIECES
It is not possible to reserve items. Pieces remain available for purchase online at all times.
ORDER & PAYMENT
An order is considered final once payment has been received. Payment methods available are those shown at checkout. All prices are in EUR.
SHIPPING
Stilé offers shipping, both within Belgium and internationally. Since each piece is unique in size and weight, shipping costs and delivery times vary. For now, shipping is arranged on a case-by-case basis. If you are interested in having a piece delivered, please get in touch via the contact form for a tailored quote. For orders outside the EU, local customs may charge import duties, taxes, or fees. These costs are the buyer’s responsibility and are not included in the purchase price. Delays or extra charges due to unpaid fees are also at the buyer’s expense. To avoid surprises, I recommend checking with your local customs office before ordering.
DELIVERY
All orders are shipped within 5 working days after the payment is received. Delivery times depend on the size and destination of each piece. While I do my best to ensure a smooth and fast delivery, I cannot be held responsible for delays caused by postal or courier services.
PICKUP
Prefer to collect your piece yourself? That’s possible too. Pickup is available in Jette, Brussels. Items purchased for pick-up should be collected within 7 calendar days after purchase, unless another arrangement has been agreed upon in advance. Please contact me to set up an appointment.
RETURN POLICY
I want you to love your piece as much as I do. But if it turns out not to be the right fit, items purchased online within the EU can be returned within 14 calendar days of delivery. Contact me before arranging the return so we can go over the details together. Items must be packed with the same care as when they were sent and returned in the same condition. If an item arrives damaged or altered, a refund cannot be made. Please note that items that were collected in person can't be returned.
DAMAGED PIECE
All pieces are carefully packed to ensure safe delivery. Stilé cannot be held liable for delays, damages, or losses once a package has been handed over to the shipping provider. If an item arrives damaged, please contact me within 48 hours of receiving your order and include photos of the damage and packaging. Together we’ll look for the best solution. If shipping or pickup is arranged by the buyer, responsibility for transport lies with the buyer.
Warranty
Because all items are vintage, they are sold “as seen.” No warranty applies beyond legal obligations. Normal wear, age-related changes, or defects that were disclosed before purchase cannot form grounds for a complaint.
Complaints
Any issues must be reported as soon as possible, and at the latest within seven days of delivery or pickup. Later claims may not be accepted. All complaints must be accompanied by a clear description and photographs so that Stilé can assess the issue.
Liability
Stilé cannot be held liable for indirect damages such as loss of income, lost opportunities, or other consequential damages. Liability, if applicable, is always limited to the invoice value of the item concerned.
Force Majeure
Stilé cannot be held responsible for delays or non-performance caused by circumstances outside reasonable control. These may include, but are not limited to, strikes, transport interruptions, accidents, illness, or natural disasters. If such circumstances persist for more than thirty days, either party may cancel the agreement without compensation.
Errors & Price Adjustments
All product information and prices are published with care, but mistakes may occur. Obvious errors, such as typographical mistakes or incorrect prices, are not binding and may be corrected at any time. Stilé also reserves the right to adjust prices in the event of changes in supplier costs, taxes, or other external factors.
Governing Law
These Terms and Conditions are governed exclusively by Belgian law. Any disputes shall be brought before the competent court in Brussels.
Legal Entity
Stilé is operated by Sarah Tilley in partnership with JobYourself Coop SC, Charleroise Steenweg 112, 1060 Brussels, Belgium. BE0479233349.